Hutchison Telecommunications Hong Kong Discusses Communication Service Innovations in the AI Economy at Telecoms World Asia

Hutchison Telecommunications Hong Kong Holdings Limited Executive Director and CEO, Mr. A. H. Wong, delivered a keynote speech at Telecoms World Asia 2026, held in Bangkok on October 27, 2026, titled "How Telecom Operators Can Create Value in the AI Economy."

AI Reshaping the Value Chain in Telecommunications

During his speech, Mr. Wong pointed out that artificial intelligence is reshaping the value creation model in the telecommunications industry. Faced with the challenge of continuously increasing data traffic without a corresponding rise in revenue, telecom operators must transform from traditional network service providers into AI value creators. He emphasized that telecom operators possess a unique advantage of customer trust, which allows them to play a significant role in the AI economy.

Strategies for Driving AI Transformation

Hutchison Telecommunications Hong Kong is promoting AI transformation through three main strategies: "Build, Transform, Monetize." This includes:

• Building GPU computing infrastructure
• Utilizing AI-driven network operations (AIOps) to enhance operational efficiency
• Identifying various AI applications and services to convert AI capabilities into tangible business value

Additionally, the company has launched the AI sales assistant Anya, an efficient response solution to help SoSIM manage large web traffic and customer inquiries. Hutchison Telecommunications has also introduced the 3Business Empower CTO AI service to support small and medium-sized enterprises in enhancing operational efficiency and competitiveness through AI tools.

Keys to Future Success

Mr. Wong stressed that the infrastructure, customer trust, and large customer base that telecom operators possess are key to future success. The upcoming challenges will not be about the quantity of spectrum owned, but rather about becoming a trusted platform for managing and coordinating AI services between businesses and customers.

As an important annual event for the telecommunications industry in the Asia-Pacific region, Telecoms World Asia brings together telecom operators, technology companies, and industry leaders to discuss hot topics such as artificial intelligence, 5G, and digital transformation.